A lightweight in-product tutorial was introduced to increase activation and reduce time-to-value by clearly communicating Smart Answer’s behaviour and capabilities from the first interaction. The app tour is triggered on first visit and summarizes core features and usage patterns through a short, focused sequence. Limited to three to four steps to minimize cognitive load, the tutorial explains how natural-language search works, how results are generated, and how to refine answers through follow-up questions. The experience was designed to be iterative and measurable, with the ability for users to relaunch the tutorial at any time via a “View Tutorial Again” call to action, supporting ongoing learning and feature discovery.

The Quick Search landing page elevates Smart Answer through stronger visual hierarchy and AI-forward styling inspired by best-in-class models. Bolder, more colorful treatments and directional microcopy guide users in performing effective natural-language searches, while inline tips and top-level query suggestions support searches under three words. Clear examples demonstrate how to phrase queries, and transparent messaging explains that results are synthesized from up to three trusted sources, building confidence, clarity, and trust from the first interaction.

Introduced lazy loading states to signal that the system is actively processing results.
Improved color contrast, emphasis, and structure to support accessibility.
Repositioned inputs to align with familiar top-search mental models.

To reinforce trust and clarity:
Smart Answer was given stronger visual hierarchy and prominence. User queries are echoed back in the results area to confirm understanding. AI indicators and symbols are consistently repeated to reinforce system behaviour. Follow-up input was elevated visually and supported with directional copy. These changes helped normalize conversational search and reduce hesitation.

To support recurring workflows and frequent knowledge needs, Smart Answer introduced the ability to save search queries for later reuse. This feature adds flexibility and convenience, allowing users to quickly return to commonly searched topics without retyping or reformulating queries. The experience surfaces the last three searches directly on the main page for fast re-triggering, while a dedicated saved searches view provides access to a broader history with simple management controls, including deletion. By accounting for repeated questions and ongoing issues, saved searches reinforce Smart Answer as a reliable, efficient, and repeatable tool within daily workflows.